cloud telephony solution
Customer communications from anywhere
Shift your telephony system to the cloud with an easy-to-integrate cloud phone system that reduces fixed costs, streamlines call management, boosts the customer experience, delivers real-time actionable insights, and enables remote work.
What is cloud telephony?
Conventional business telephone systems relied on Private Branch Exchange, or PBX, networks, where human operators would manage the switchboards to plug wires to close a call circuit. Organizations used the PBX system to carry out internal as well as external communications using different communication channels like VoIP, ISDN, or analog. Today, PBX phone systems are available as both on-premise and off-premise solutions. The latter is essentially referred to as cloud telephony, where the PBX system is hosted in a data center.
Key features of cloud telephony
- Your business does not need to invest in any hardware or download any software to launch or manage its operations; all it needs is a working internet connection.
- In this system, the phone numbers are virtual, and all the data is stored in the cloud.
- Based on the cloud solution, you can have servers in multiple locations worldwide with built-in redundancies.
- Typically, you pay a subscription fee to the cloud telephony providers per agent or the amount of data stored in the cloud.
- Cloud telephony can be used for incoming as well as outgoing calls.
Benefits of cloud telephony for your business
Cost savings
The agile nature of cloud telephony solutions means that they can adapt to the changing requirements of the business, enabling your business to reduce costs by eliminating multiple vendor lock-ins.
Real-time updates
All the phone system updates and maintenance can be managed centrally in real-time, making your business systems and operations seamless.
Streamlined operations
Cloud telephony solutions also make processes streamlined by providing accurate real-time data to ensure you bill your customers correctly and not miss out on any billable hours.
Internal training
Cloud telephony solutions are also good for training agents. You can use call recording features to monitor and track agent performance, while call conferencing can improve first-call resolutions and prevent escalations.
Remote working
Cloud telephony allows your business to work remotely without the need for extra infrastructure, ensuring that your operations are unaffected in cases of emergencies or disasters
Robust, powerful calling features
Quick and easy implementation
Since there is no need for buying and installing physical infrastructure, you can quickly get started with your cloud call center within minutes.
Call management
Cloud telephony solutions often act as an all-in-one call management platform which means you have quick access to call recording, forwarding, routing, and other important calling features.
Agent management
You can easily track agents’ performance over a comprehensive dashboard through an online portal.
Real-time call analytics
Monitor and record live agent calls and campaign progress with continuous tracking reports and customize them quickly and easily as per your business requirements.
Virtual numbers
Use a separate virtual phone number for each campaign to measure ROI on the campaigns. Or to let customers so that they can directly call your delivery agents, service engineers, or field representatives.
API integrations
With cloud telephony solutions, you can integrate your phone system with multiple collaboration tools such as Google Sheets, Zoho, Salesforce, to maximize your business productivity.
Number masking
With these common features, you can easily track leads, calculate marketing ROI, and enable direct, secure communications with your field staff.
Enhanced caller experience
You can offer an optimized caller experience via personalized regional greetings, customized hold music, and skill-based agent routing.
Why choose our consultancy to help you find a better solution?
At DITCS, we prioritize understanding your unique business dynamics, ensuring that every solution we recommend aligns seamlessly with your strategic objectives. Our commitment to excellence extends to providing robust support throughout the implementation process and beyond, ensuring a smooth transition and ongoing operational reliability. Whether you are looking to enhance customer interactions, streamline internal communications, or integrate advanced features, DITCS consultancy offers the expertise and dedication needed to drive your business forward in the digital age. Trust us to navigate the complexities of Cloud telephony with precision, delivering solutions that empower your organization to thrive.
Frequently Asked Questions
Cloud telephony enables companies to store their entire data on the cloud for quicker access and ease of data control. Your business can access the information at any time and leverage a range of advanced features such as virtual numbers, IVR, click-to-call, missed call service, outbound calling, etc.
Cloud telephony allows businesses to operate without any hardware, software, or maintenance expenses. Additionally, it enables your business to scale up or downsize its operations based on demand. For instance, an educational institution may increase their call center agents during peak enrollment season and reduce the number of agents during other months, lowering their total cost of operations.
Inbound call centers manage incoming communication (calls/texts/emails/chats) queries to an organization. Your business can use inbound contact center software to handle the incoming call volumes and facilitate easy routing of all calls to the right agent.
Outbound call centers manage outgoing communication (calls/texts/emails/chats) to potential customers and buyers.
IVR means an Interactive Voice Response. It is an automated technology that facilitates incoming callers to get information via a pre-recorded voice response system. The caller does not need to speak to any agent in an IVR; rather, he/she can use the recorded menu options, and the inbound call is routed to the concerned department or specialists.
A hosted IVR is a cloud-based solution with minimal infrastructure investment.
A majority of your tele-calling operations can be managed by leveraging comprehensive contact center solutions through automation. Contact us at our toll-free number, +918899955125 to learn more.
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