DITCS CRM
Sales Automation
Take the guesswork out of your CRM with features that drive sales success, such as robust forecasting, 360-degree customer views, and built-in AI. When the platform does the work, everyone wins.
Why must you choose CRM automation for your business?
Automating routine tasks such as data entry, follow-ups, and customer communication saves time and allows your team to focus on more strategic activities.
CRM automation enables personalized interactions by providing insights into customer preferences, behaviors, and history. This helps in delivering tailored experiences and improving customer satisfaction.
Automation helps in standardizing workflows and processes, reducing errors, and ensuring consistency in how leads and customers are managed throughout their journey.
By consolidating customer data in one place, CRM automation provides a holistic view of your customers. This enables better decision-making based on analytics and real-time insights.
As your business grows, CRM automation scales with you, accommodating increased data volume and complexity without compromising efficiency.
Over time, automation reduces operational costs associated with manual data entry, repetitive tasks, and potential errors.
Businesses that leverage CRM automation often gain a competitive edge by being more responsive, proactive, and capable of delivering superior customer experiences.
CRM Features and Module
Sales Automation
Sales Automation CRM streamlines your sales process by automating tasks such as lead management, follow-ups, and data entry. Enhance productivity, close deals faster, and improve customer relationships with real-time analytics and customized workflows. Empower your sales team to focus on what they do best—selling.
Marketing Automation
Marketing Automation CRM enhances your marketing efforts by automating email campaigns, social media posts, and lead nurturing. Streamline workflows, personalize customer interactions, and gain insights with robust analytics. Increase efficiency, optimize campaigns, and drive engagement, ensuring your marketing strategies deliver maximum impact and ROI
Service Automation
Service Automation CRM elevates customer support by automating ticket management, case tracking, and response workflows. Deliver exceptional service with real-time analytics, personalized solutions, and streamlined communication. Enhance customer satisfaction, reduce response times, and empower your support team to resolve issues efficiently and effectively
Sales Force Automation
Staff Productivity Management CRM enhances workforce efficiency with location tracking, Estimated Time to Task (ETT), and employee scoring. Automate task assignments, monitor performance, and gain real-time insights. Streamline workflows, set goals, and track progress to boost productivity, ensuring your team meets targets and drives business growth.
IVR and Auto dialer
IVR and Auto Dialer systems revolutionize customer communication by automating call routing and outbound dialing. Enhance customer experience with personalized, efficient interactions. Increase agent productivity, reduce wait times, and streamline call handling, ensuring faster resolutions and improved customer satisfaction
Stock inventory management with payroll
Stock Inventory Management with Payroll streamlines operations by integrating inventory tracking with payroll processing. Automate stock updates, manage employee compensation, and gain real-time insights into inventory levels and labor costs. Enhance efficiency, reduce errors, and ensure smooth business operations with this comprehensive solution.
Why choose us?
Expertise and Experience
At DITCS, we boast a team of seasoned professionals with extensive experience in implementing CRM solutions across various industries. Our consultants are adept at understanding the unique challenges and opportunities that each sector presents, allowing us to deliver customized solutions that drive efficiency and growth.
Comprehensive Services
Our consultancy provides end-to-end services, from initial assessment and strategy formulation to implementation, training, and ongoing support. We understand that CRM adoption is not a one-time event but a continuous process. Therefore, we are committed to being your partner throughout the entire lifecycle, ensuring sustained success and value from your CRM investment.
Customized Solutions
We recognize that every business is unique. Our approach involves a thorough analysis of your specific requirements and challenges. By leveraging this understanding, we design and implement CRM solutions that are not only effective but also align with your business goals and processes. This personalized approach guarantees a seamless integration of the CRM system into your operations.
Proven Track Record
DITCS has a proven track record of successful CRM implementations. Our clients have consistently reported increased efficiency, improved customer satisfaction, and enhanced decision-making capabilities post-implementation. Our success stories across various sectors stand as a testament to our ability to deliver results.
Commitment to Training and Support
We believe that the key to successful CRM adoption lies in user adoption. Hence, we place a strong emphasis on comprehensive training programs tailored to different user roles within your organization. Additionally, our dedicated support team is always available to address any issues, ensuring minimal disruption to your business operations.
Future-Ready Solutions
In a rapidly evolving technological landscape, DITCS stays ahead of the curve by continuously updating our knowledge and methodologies. We ensure that the CRM solutions we provide are scalable and adaptable to future technological advancements and business growth.
Choosing DITCS for your CRM adoption guarantees a strategic, well-supported, and customized approach, ensuring that you realize the full potential of your CRM investment.
What We Do Best
23%
Increase in Revenue
30%
Improved Win Rate
3x
Pipeline Volume
Actual business result from our CRM
Features and Price
- Auto Lead Capturing
- Auto Lead Assignment
- Click to Call
- Lead Follow-up managmennt
- Auto follow-up
- Auto dialer
- Lead Scoring
- Auto Engagement
- Customer Field
- Qoutation and invoice
- Appointment management
- Pipeline mamagement
- Auto trigger Via- SMS,Email.Whatsapp
- Landing page
- Webform
- Auto trigger Via- SMS,Email.Whatsapp
- Auto Engagement center
- Custom Workflow management
- SMS ,Email, Voice campaign
- Whatsapp business API chatbot automation
- Segment wise campaign
- Trigger Campaign
- Auto Engagement
- Schedule Campaign
- Auto trigger Via- SMS,Email.Whatsapp
- Landing page
- Webform
- Process Automation
- Condition base Campaign
- Attendance Management
- Real Time Location tracking
- Shifts/ Roaster/ Attendance/ Leave management
- Rules to manage any kind of field agents
- Appointment management
- Expense Claim Management
- Custom forms for check-in/sign in
- Check-in / geofence / compliance breach alerts
- Geo verified sign in / meetings
- Team Collaboration/ Comments for meetings
- Employee Scoting Incentivewise management
- Employee Time Tracking
- Custom Support Portal
- Multilingual Support
- Mail to Ticket
- Call to Ticket
- Webform to Ticket
- Ticket Dispatch Automation
- Event Based Notification
- Custom SLA
- Custom Roles
- Detailed Report
- Unlimited Customized IVR Flows
- Multilingual Support
- Real Time Personalization in Voice
- Call to Ticket & Lead
- Virtual Call Center
- SMS / Mail Integration
- Voice Broadcast
- API's
- Call Report
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